Sentelle Ltd is a company registered in England and Wales and has its registered address at 601 International House, 223 Regent Street, London W1B 2QD. Registration no: 05258786. Our business name is Sentelle and our business address is 601 International House, 223 Regent Street, London W1B 2QD.
We offer our customers quality divinely scented soy candles and skincare, all sold under the Sentelle brand.
Your satisfaction is our top priority. If you are not satisfied with your product, please call us on 0208 446 6023 and our customer service team will work with you to resolve the issue.
The full price of the product including the cost of postage and packaging is stated clearly on the website and you see the full price before you get to the checkout.
All orders need to be paid for in full prior to dispatch. Payment can be made by Credit or Debit Card via Paypal, direct bank transfer or personal cheque.
The dispatch of your order will usually be within 3 days of cleared payment. If for any reason we are unable to dispatch your order within this timescale we will let you know.
Deliveries are made through the Royal Mail First Class Recorded Delivery with proof of posting obtained. Sometimes a signature may be required, but you will be informed before dispatch.
Placing an order does not constitute a contract, and we will inform you by telephone or email if a sale is withdrawn and refund your money.
Sentelle complies with the Consumer Protection (Distance Selling) Regulations Act 2000.
Under the Distance Selling Regulations you have a right to cancel your contract for purchase of any goods from the day of purchase up until 7 days after the date of delivery. You must do this in writing, email is sufficient. If your order has already been dispatched and you decide to cancel you will still be required to return the goods at your own cost. Upon receipt of the goods by us you would be required to pay the postage costs, but the payment for the product would refunded to you. It is your responsibility under this regulation to take reasonable care of the goods whilst in your possession, therefore we will not issue refunds for damaged or used goods.
After joining our club, we will email you a username and password which you will need to use to access your discount. You can log on using the 'logon' link near the bottom of the left hand side menu. Your card is debited by Paypal on an annual basis at £12.50 and you receive a discount of 25% everytime you shop. You can unsubscribe at any time, and we will then delete your account. This will also happen if your payments stop for any other reason.
Our membership club payments are processed securely by Paypal, and we do not store any of your credit/debit card information. For this reason, a Paypal account is required to take advantage of our membership club.
The members club password is for your personal use only, it must be kept confidential and not passed on in any way. Failure to comply with this condition will also mean immediate termination of your membership, with no refund.