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TERMS AND CONDITIONS
Laboratoires des Amis Ltd is a company registered in England and Wales and has its registered address at 501 International House, 223 Regent Street, London W1B 2QD. Registration no: 05258786. Our business name is Sentelle and our business address is 501 International House, 223 Regent Street, London W1B 2QD.
We offer our customers quality divinely scented soy candles and skincare, all sold under the Sentelle brand.
Your satisfaction is our top priority. If you are not satisfied with your product, please call us on 0845 130 7515 and our customer service team will work with you to resolve the issue.
The full price of the product including the cost of postage and packaging is stated clearly on the website and you see the full price before you get to the checkout.
Orders over £50 do not incur postage and packaging fees, with the exception of wholesale customers who pay the full price for delivery as we offer very competitive trade prices.
All orders need to be paid for in full prior to dispatch. Payment can be made by Credit or Debit Card via pay pal or Nochex, direct bank transfer or personal cheque.
The dispatch of your order will usually be within 3 days of cleared payment. If for any reason we are unable to dispatch your order within this timescale we will let you know.
Deliveries are made through the Royal Mail First Class Recorded Delivery with proof of posting obtained. Sometimes a signature may be required, but you will be informed before dispatch.
Sentelle complies with the Consumer Protection (Distance Selling) Regulations Act 2000.
Under the Distance Selling Regulations you have a right to cancel your contract for purchase of any goods from the day of purchase up until 7 days after the date of delivery. You must do this in writing, email is sufficient. If your order has already been dispatched and you decide to cancel you will still be required to return the goods at your own cost. Upon receipt of the goods by us you would be required to pay the postage costs, but the payment for the product would refunded to you. It is your responsibility under this regulation to take reasonable care of the goods whilst in your possession, therefore we will not issue refunds for damaged or used goods.
Free Candle Survey
This is a marketing exercise and with individual surveys completed we make a judgement call as to prospective customers who gets a free candle or who gets a discount code.